Shipping & Returns

SHIPPING RATES

FREE shipping for orders over $30!  Shipping rates are calculated by total.

SHIPPING

Orders are shipped in the order it was received Monday - Friday.  We typically ship orders within 48 hours of receiving the order.  You will receive a confirmation email once your order has been submitted successfully along with the order number for your records.  You will receive another email notification once your order has shipped which will include your tracking number.

We do not ship orders on federal holidays and the following days:

New Year's Eve
New Year's Day
Martin Luther King Jr. Day
President's Day
Memorial Day
Independence's Day
Labor Day
Columbus Day
Veteran's Day
Thanksgiving Day + the Friday following
Christmas Eve
Christmas Day

* Give-away/free products are NOT eligible for replacement/return.
* We do not ship to non-U.S. addresses.
* We do not ship to APO/FPO.

UNDELIVERABLE ADDRESSES

All orders sent back to us as 'Undeliverable' by USPS will be refunded to the buyer within 3 business days.  The original shipping cost is non-refundable.

RETURN POLICY

We strive to ensure all our products are shipped in good working condition and are non-defective. However, if you receive an item that appears to be in non-working condition, please contact us upon receiving the product so we can help you troubleshoot issues you are experiencing. The quickest way to contact us is to login to your account and click on My Account then click on View Messages to send us a message. Or you can contactu us by clicking on 'Contact Us' and fill out the form.

We have a 30-day return policy. We cannot send you a replacement, issue store credit, or issue refunds:

• for products damaged due to user error
• for products that have been purchased for more than 30 days
• for products that are not shipped back to us within 7 days upon receiving an RMA

If your product is in fact defective, please login to your account and submit a Return Request. Upon approval, we will email you a Return Merchandise Authorization (RMA) to the email address we have on file for you. Please include the RMA with product and it's original packaging and any accessories.  We encourage you to use a shipping method with tracking information and retain the tracking number for your tracking purposes.  To ensure you receive a replacement, store credit or refund, all defective item(s)  should be shipped back to us within 7 days upon receiving the RMA.

All defective products received in our returns department will be tested to ensure it is indeed defective prior to sending out a replacement, issuing store credit or issuing a refund.  If product is found to be non-defective and was damaged due to user error, a replacement product will not be sent and store credit or refund will not be offered.  There is a 20% restocking fee for all opened returns that were not a result of our error.  This will be deducted from your refund.

To submit a Return Request:

• Login to your account at www.GreenPlanetCollections.com
• Click on 'My Account' at the top of the page
• On the right hand side under Manage Your
  Account, click on 'Completed Orders'
• Under your order, click on 'Return Item(s)'
• Select quantity you would like to return
• Select Return Reason
• Select Return Action

** All returns NOT due to our error will result in a 20% restocking fee to be incurred by the Buyer.

** Shipping cost is non-refundable unless it's due to our error.

** Please allow up to 24 hours for your return request to be approved and to receive your return shipping label via email.

** Customers requesting a replacement to be sent will be issued a store credit for the postage equal to the of shipping the product back to us. Seller has the right to limit credit amount to a reasonable amount.

By shipping your return back to GREEN PLANET COLLECTIONS, you expressed that you have read and agree to our return policy.

Thank you,